Data protection

This data privacy policy of MATEIDL Hotel-Betriebsgesellschaft m.b.H. describes how the Hotel & Spa Sonne, located at Westuferstrasse 17, 9122 St. Kanzian/Klopeiner See, collects and processes data about you when you visit our website. By continuing to use this website, you consent to the processing of your data in accordance with this statement.

Protecting your personal data is very important to us. We process your personal data in accordance with the provisions of data protection law and the present data protection declaration.

As a rule, the use of our website is possible without providing personal information. If we collect personal data (e.g. name, address or email addresses) on our website, it is done so on a voluntary basis wherever possible.

You can reach our data protection coordinator at:

MATEIDL Hotel-Betriebsgesellschaft m.b.H.<br/> att.: Data protection coordinator<br/> Westuferstrasse 17<br/> 9122 St. Kanzian / Lake Klopein<br/> Phone: +43 4239 2337<br/> Email: sonne@sonne.info

We process your personal data with the assistance of processors that support the provision of our services (e.g. web host, email newsletter dispatch service).

• GO.WEST Communications GmbH
• Hetzner Online GmbH
• xLab Software Engineering
• Cloudflare, Inc
• CleverReach
• Kognitiv, E-Guma
• Hotjar
• Google
• YouTube
• Cast Sender
• HolidayCheck, Tripadvisor, TrustYou
• Net4you

These processors are required to protect your personal data rigorously and are not permitted to process your personal data for any other purpose than for the provision of our services.

Your personal data is only transmitted to service providers conventionally associated with our business, such as banks (where transfers need to be made to you), tax advisors (where you appear in our accounts), dispatch service providers (where we are dispatching items to you), etc.

• Individual list

Smart Host GmbH

This program uses personal data for the facilitation and realisation of guests bookings; the successful execution of the guest's stay; to coordinate the hotel stay according to the wishes and interests of the guest; to ensure the provision of future hotel services which correspond with the interests of the guest; for marketing purposes as pertaining to hotel performance and the improvement of this performance.

Disclosure of data to third parties

The above firm is forwarding data to contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing guest data for the aforementioned purposes.

When you submit a contact form, the personal data entered by you is processed by the responsible body under data protection law for the purposes of dealing with your enquiry and on the basis of the consent given by you when submitting the form.

You are under no legal or contractual obligation to provide personal data. If you do not provide such information, the consequence will simply be that you are not able to transmit your enquiry and we are not able to address it.

You have the right to revoke your consent in writing at any time. Such revocation will not affect the legality of processing on the basis of consent given prior to revocation. 
Further processing of the data, which is compatible with the original purpose of the processing, shall be carried out on the same legal basis, until such time as objection is made. In this case, the data is passed on to the shipping service provider.

You have the right to object to the use of your personal data for the purposes of direct marketing by sending written notice at any time. If you object, your personal data will no longer be processed for the purposes of direct marketing.

This website uses cookies. Cookies make websites more user friendly and efficient for the user. A cookie is a small text file used to store information. When a user visits a website, the website may install a cookie on the user’s computer. If the user visits the website again at a later date, the website is able to read data previously saved on the cookie and to identify, for instance, whether the user has visited the site and if so, what areas of the website the user showed particular interest in. You can find more information on the topic of cookies on Wikipedia.

CHANGING THE COOKIE SETTINGS

Users can determine how their web browser handles cookies, and which cookies are accepted or declined, under their browser settings. The precise location of such settings depends on the web browser in question. Detailed information on this issue can be accessed via the help function of your web browser.

If you restrict the use of cookies, you may no longer be able to make full use of all the functions of this website.

This website processes the following personal data in a log file on the server (see Combined Log Format) for the purpose of monitoring the technical function and increasing the operational security of the web server based on the overriding legitimate interest of the controller (technical security measures):

• IP address
• Time stamp
• Accessed content
• Referring page 
• Browser identification

This data is only stored temporarily for a period of 10 days. Afterwards, the data is deleted automatically.

This website uses Google Analytics, a web analytics service provided by Google LCC ("Google") on the legal basis of the overriding legitimate interest (analysis of website usage). To this end, we have concluded a contract with Google for order data processing.

When you access our website, a connection to Google's servers is established via software and data is transmitted to Google's servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyse how website users use the website.

This website uses the IP anonymisation function. This means that your IP address is stored by Google in shortened form within Member States of the European Union or in other states that are contracting parties to the Agreement on the European Economic Area and therefore anonymised. Only in exceptional cases is the full IP address transmitted to one of Google’s servers in the United States and abbreviated there.

According to information from Google, Google uses this information on our behalf to evaluate the usage of the website, to compile reports about the website activities and to provide further services associated with website usage and Internet usage.

Google may also transmit this information to third parties if this is required by law or in the event that third parties process this data on behalf of Google. You can find more information about how Google Analytics handles user data in Google’s data protection declaration and the Google Analytics data protection declaration.

DEACTIVATING GOOGLE ANALYTICS

You can prevent the collection of your user data on our website in general by setting your web browser to “Do Not Track”. Our website will honour the “Do Not Track” request that your web browser will then send to all websites.

You can prevent the recording of your user data by Google Analytics in general on all websites by downloading and installing the browser plugin available at the following link:

This website uses Hotjar, a web analytics service provided by Hotjar Ltd ("Hotjar") on the legal basis of the overriding legitimate interest (analysis of website usage). To this end, we have concluded a contract with Hotjar for order data processing.

When you access our website, a connection to the servers of Hotjar is established via software and data is transmitted to Hotjar servers located in the EU. Hotjar also uses cookies to store information about the website user and to analyse the use of the website by website users.

According to information from Hotjar, Hotjar uses this information on our behalf to evaluate the usage of the website, to compile reports about the website activities and to provide further services associated with website usage and Internet usage.

You can find detailed information about how Hotjar handles user data in Hotjar’s data protection declaration:

DEACTIVATING HOTJAR

You can prevent the collection of your user data in general by setting your web browser to “Do Not Track”. Hotjar will honour the “Do Not Track” request that your web browser will then send to all websites.

You can generally prevent the collection of your user data by Hotjar on all websites by deactivating the software directly on the Hotjar website.

Our website has buttons on some pages for sharing page content on the social media platforms Facebook, Google Plus and Twitter.

The buttons are ideally designed to protect the personal data of our website visitors, as the script (computer programme) behind the buttons does not collect or process any personal data. Website visitors who wish to share our site are directed to the "Share" pages of the respective social media platforms when they click on the buttons. Only there are the scripts necessary for sharing the page content loaded. The business and data protection conditions agreed by the website visitor with the respective social media platforms then apply.

You can find detailed information about this directly from the respective providers:

• Facebook
• Google
• Twitter

You have the right to information, rectification, deletion and restriction of processing of your personal data.

To the extent that the legal basis for processing your personal data is consent given by you or a contract concluded with you, you also have the right to data portability.

You have the right to revoke any consent given by you to the processing of your personal data. Such revocation does not affect the legality of the processing of your personal data prior to revocation.

You have the right to object to the processing of your personal data for the purposes of direct marketing. If you object, your personal data will no longer be processed for the purposes of direct marketing.

You also have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, Austria dsb@dsb.gv.at).